Support
Service & Support
Reliable support throughout the entire robot lifecycle.
Fast Response
Response targets are being finalised and will be published here.
Professional Installation
Site survey, mapping, commissioning and staff handover.
Preventive Maintenance
Scheduled servicing to keep machines on route.
Technical Support
Remote diagnostics and on-site escalation when needed.
Online service / repair request
Tell us the model, the site and what the robot is doing. We triage remotely before sending an engineer.
Documents & Manuals
Manuals, quick-start guides, installation documents and troubleshooting guides per model. Published spec sheets are on the resources page.
Go to downloads →Service Plans
- Installation and commissioning, including mapping and staff handover.
- Preventive maintenance visits on a scheduled cycle.
- After-sales cover and parts. Pricing and terms to be confirmed.
Contact Support
Direct support phone, email and service hours will be published once confirmed.
FAQ
- How long does deployment take?
- Most single-robot installs are surveyed, mapped and commissioned in one visit. Multi-floor or lift-integrated deployments take longer.
- Do staff need training?
- Yes, but it is short. Handover covers daily start-up, route selection, cleaning of consumable parts and basic fault clearing.
- What happens if a robot faults on site?
- Raise a repair request and we triage remotely first. If it needs an engineer, we schedule a visit.
- What is covered by warranty?
- Warranty terms are being confirmed for publication and are not stated here yet.